Most missed calls happen when you are with a customer, on a job or closed for the night. In those moments the real choice is not Phil or you. It is Phil or voicemail. Phil answers right away, takes the details and books the work.
Phil recognizes when a call must be transferred right away, such as an emergency, and when a caller specifically asks to speak to someone. Just before the transfer, he sends a notification to the Anthropie mobile app with who is calling and what they already said. You pick up prepared, and the customer never has to repeat themselves.
Start with approvals on, so you see each reply before it goes out. As you trust Phil with the routine, such as hours, confirmations and simple bookings, you can let him run those on his own. You can change this at any time.
The best answer is to hear it. Ask for a live demo built for your business, or call our number and listen to how Phil handles a real call.