Anthropie Support

📱 About Phil

Phil is your AI business assistant, available on iOS and Android. Access your conversations, get instant answers, and stay productive on the go. The mobile app provides the same powerful features as our web platform in a streamlined, mobile-friendly interface.

❓ Common Help Topics

• 🔐
  Sign-In Issues

  If you're having trouble signing in, ensure you're using the same credentials as your web account. The app supports email/password, Google Sign-In, and Sign in with Apple. If biometric authentication is enabled and not working, you can cancel and sign out to re-authenticate.
• 👆
  Biometric Authentication (Face ID / Touch ID / Fingerprint)

  After your first sign-in, you'll be prompted to enable biometric authentication for quick, secure access. You can enable or disable this feature anytime from the app menu. If biometric authentication fails, use the 'Try Again' button or tap 'Cancel' to sign out and use standard authentication.
• 🔔
  Push Notifications

  Stay updated with push notifications for new calls, chat messages, and posts. You can enable or disable notifications from the app menu. Make sure notifications are allowed in your device settings if you're not receiving them.
• 🌍
  Language Support

  The app is available in English and French. The language is automatically set based on your device settings.
• ⚡
  Technical Issues

  Experiencing crashes, slow performance, or other technical issues? Try force-closing the app and restarting it. Make sure you're running the latest version from the App Store or Google Play Store. If problems persist, contact our support team.

📧 Contact Support

Can't find what you're looking for? Our support team is ready to help with any questions or issues related to the Phil mobile app.

We typically respond within 24 hours on business days. For urgent issues, please indicate 'URGENT' in your subject line.